Cu99 believes gaming should be a source of entertainment, not stress or hardship. The mental wellbeing and financial security of all our members is our top priority. On this page, learn how to play responsibly on cu99.
Cu99 provides multiple responsible gaming tools to help keep you safe
Set a limit on how much you deposit daily, weekly, or monthly before you start. Once the limit is reached, cu99 will automatically stop accepting further deposits.
Set a limit on how long you can play in one session. Once the time is up, cu99 will automatically send you an alert to take a break.
If you need a short break, temporarily pause your account for anywhere between 24 hours and 30 days. It will reactivate automatically once the pause period is over.
If you feel gaming is becoming hard to control, use the long-term self-exclusion feature. Your account can be fully suspended for anywhere between 6 months and 5 years.
View a detailed report of your gaming history and spending at any time. Understanding your own spending patterns is the first step toward responsible gaming.
Reach out to the cu99 support team at any time. Our trained staff are always ready to listen and assist you with complete confidentiality.
Need help? cu99 support is always here for you.
Contact SupportResponsible gaming means enjoying betting and gaming consciously as a form of entertainment — not letting it become a source of financial stress, anxiety, or family problems. cu99 takes this seriously because we believe a happy, healthy player is our best member.
When online gaming starts to go beyond entertainment and negatively affects other areas of your life, it becomes problem gambling. It can happen to anyone — regardless of age, education, or financial situation. That is why cu99 wants to build responsible gaming not just as a set of rules, but as a culture.
Responsible gaming on cu99 means knowing your budget, sticking to time limits, not chasing losses, and seeking help when needed. This page covers everything you need to ensure a safe and enjoyable gaming experience on cu99.
Cu99 only serves users aged 18 and above. Age verification is mandatory at registration.
Problem gaming is not always obvious at first — it tends to affect your life gradually. Below are some common warning signs to watch out for.
Financial warning signs
Psychological Signs
Social Signs
Behavioural signs
If you or someone you know shows several of these signs, do not wait — contact the cu99 support team or seek professional advice right away. Asking for help is not a weakness; it is the first step toward recovery.
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to reconsider your gaming habits.
Do you often think about playing just one more time to win back what you lost?
Do you feel restless, irritable, or anxious when you stop gaming?
Do you hide the amount of time or money you spend on gaming from family or people close to you?
Do you often exceed your gaming budget even when you have set one?
Is gaming causing you to neglect work, studies, or family responsibilities?
Have you tried to stop gaming but found you could not?
Have you spent money on gaming that was meant for essential expenses or savings?
If you answered yes to three or more questions, we encourage you to use cu99's safety tools or seek professional support. Remember, asking for help is always the smartest move.
Cu99 has built several responsible gaming tools directly into your account settings, so you can manage and control your own gaming experience.
Set your own daily / weekly / monthly limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.
Set a session time limit. Automatic alert and logout when time is up.
Take a temporary break from 1 to 30 days. During the break, logging in or placing bets will not be possible.
For a long-term break, close your account for 6 months to 5 years. It cannot be reopened before the period ends.
Log in to cu99 with your username and password.
Click your name in the top right corner and go to the "Responsible Gaming" section.
Select your preferred safety tool and the duration you want to apply.
Verify your identity to confirm. Changes will take effect immediately.
While self-exclusion is active, cu99 will not send any promotional emails or bonus offers. Your peace of mind is our priority.
Cu99 strictly does not serve anyone under the age of 18. We have put in place multiple technical and administrative measures to keep minors away from online gaming.
A note to parents and guardians: to prevent your child from accessing cu99 or any other gaming platform, please use parental control software and ensure all devices are password protected.
If you believe a minor is using cu99, please [email protected] contact us at the address below. We will take action within 24 hours.
Responsible gaming is not just about setting limits — it is a mindset. Follow the tips below for a safe and enjoyable experience on cu99.
Remember, playing at cu99 is meant to be an enjoyable experience. If you feel good after every session and your daily life remains unaffected, you are on the right track.
If gaming becomes a problem, do not face it alone — reach out for help. You can contact the cu99 support team or speak with a professional counsellor.
Cu99 Live Support
Live Chat Support, Available 24/7
Email Support
Professional Advice
Seek Help from a Mental Health Professional
Here are answers to common questions about responsible gaming.
We want you to enjoy every moment on cu99. Register now and use our responsible gaming tools to ensure a safe experience.