Cu99's Privacy Policy — Your information is safe with us

01 Introduction

Cu99 is a trusted online gaming and betting platform serving Bangladesh and users around the world. We believe your privacy is a fundamental right. This privacy policy explains how cu99 collects your personal information, what it is used for, and how it is protected.

This policy applies to cu99's website, mobile app, and all related digital services. By opening an account or using any service on the cu99 platform, you are considered to have read and accepted this privacy policy.

Cu99 believes in full transparency. We are committed to explaining everything related to your data in plain, clear language so you always know exactly what happens with your information.

02 What Information We Collect

Cu99 only collects information that is necessary to operate its services. Collecting data beyond what is needed goes against our policy. The following three sections explain what information is collected and how.

Directly Provided Information

Information you provide during registration or account management:

• Full name and date of birth (for age verification)
• Mobile Number & Email Address
• Residential Address
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking, Nagad, bank account, etc.)

Automatically Collected Information

Information collected automatically while you use the platform:

• IP Address & Device Information
• Browser Type & Operating System
• Login Time & Date
• Gaming & Betting Activity Logs
• Information from Cookies & Tracking Technologies

Information Received from Third Parties

In some cases, information may be received from legitimate third-party sources:

• Transaction confirmation data from payment gateways
• KYC results from identity verification providers
• Risk assessment data from fraud prevention services

03 How Your Information Is Used

Cu99 uses collected data only for specific, legitimate purposes. The table below outlines what information is used for and why.

Cu99 uses your information for the following purposes:

• To create, manage, and verify your account
• To process deposits, withdrawals, and other financial transactions
• To operate gaming and betting services properly
• To prevent fraud, money laundering, and other illegal activities
• To provide customer support and resolve issues
• To inform you about promotions and bonus offers (with your consent only)
• To meet legal obligations and cooperate with government authorities

04 Data Sharing Policy

Cu99 never sells your personal information. However, data may be shared in specific circumstances. In every case, we ensure it is shared securely and only to the extent necessary.

Parties We Share Your Information With

• Payment Processors: Payment gateways including Mobile Banking, Nagad, Rocket, and banks receive limited data solely for transaction verification.
• KYC Partner: Necessary information is shared with approved third-party providers for identity verification purposes.
• Law Enforcement Agencies: Information may be disclosed to government authorities pursuant to a court order or legal obligation.
• Technology Partners: Cloud and hosting providers are granted limited access for platform operations.

05 Data Retention & Deletion

Cu99 retains your data only for as long as it is necessary or legally required. Following account closure, certain information may need to be kept for a defined period to meet regulatory obligations.

• Active account data is retained for the entire duration the account remains open.
• Financial transaction records are generally retained for up to 5 years in accordance with AML regulations.
• KYC documents are retained for up to 3 years after account closure.
• Cookie data is automatically deleted once its designated retention period expires.
• Withdrawing consent for marketing communications will deactivate the relevant data immediately.

06 Cookie Policy

Cu99 uses cookies to operate the platform. Cookies are small data files stored in your browser that help our platform run smoothly.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference and personalized settings.
• Analytics Cookies: To understand platform usage patterns (anonymized data).
• Security Cookies: To detect fraud and prevent unauthorized access.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

07 Your Data Rights

Cu99 respects your data rights. Under international privacy standards, you are entitled to the following rights:

• Right to Know: You have the right to know what information we hold about you and why.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data once the relevant conditions are met.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Data Portability: You can request a copy of your information in a readable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. cu99 typically responds within 30 days.

08 Protection of Minors

Cu99 strictly prohibits service to anyone under the age of 18. Collecting information from minors is completely contrary to our policy.

• Date of birth is verified at registration, and account creation is not permitted for users under 18.
• Age is verified during the KYC process; any discrepancy will result in immediate account suspension.
• Any personal data from a minor collected inadvertently will be deleted promptly.
• Parents are encouraged to use parental control software to monitor minors' online activity.

09 Security Measures

Cu99 applies industry-leading technology and practices to protect your data. Our security measures are structured across multiple layers.

• 256-Bit SSL Encryption: All data transfers are completed through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall Protection: Advanced firewalls block unauthorized access.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Suspicious Activity Monitoring: An automated 24/7 system monitors and detects unusual activity.
• Staff Training: All cu99 staff receive regular training on data protection practices.

Please note that no method of transmission over the internet is 100% secure. While cu99 takes every reasonable measure to protect your data, absolute security cannot be guaranteed. We encourage you to keep your account password strong and never share it with anyone.

10 Privacy Policy Changes

Cu99 reserves the right to update this privacy policy as needed. Users will be notified in advance of any significant changes.

• You will be notified by email or on the platform at least 30 days before any significant changes take effect.
• Minor updates will be reflected on this page with the date noted.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• The support team can provide a copy of any previous version upon request.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please don't hesitate to get in touch. cu99's data protection team is always ready to assist you.

To request data deletion, correct your information, or exercise any other right, send us an email with the relevant details. Please submit your request from the email address registered to your account so we can verify your identity.